Tri-Ger Refund Policy
At Tri-Ger, we stand behind the quality of our products and want you to feel confident in your purchase. Your satisfaction is our top priority, and we’re committed to ensuring you have a positive experience with us.
Hassle-Free Returns
- Eligibility: If you’re not completely satisfied with your purchase, you have 30 days from the date of delivery to return your item for a full refund. To qualify, the item must be unused, in its original condition, and include all packaging and accessories.
- Exceptions: Please note that gift cards and clearance items are final sale and cannot be returned.
Our Commitment to Quality
- Product Integrity: We take great care to ensure that every product meets our high standards. If you receive a product that is defective or damaged, please contact us within 7 days of receiving your order, and we’ll promptly arrange for a replacement or full refund, including any shipping costs.
Simple and Transparent Refunds
- Process: Once your return is received and inspected, we’ll send you an email to notify you of your refund status. If approved, we’ll process your refund and apply it to your original payment method within 5-10 business days.
- Partial Refunds: If an item is returned in a condition different from how it was received, or outside the 30-day window, a partial refund may be granted at our discretion.
Easy Exchanges
- Replacement Items: If you prefer an exchange for a different product or a replacement for a damaged item, we’re happy to assist. Please reach out to us, and we’ll ensure you receive a product you love.
No Hidden Fees
- Return Shipping: While you are responsible for return shipping costs, we do our best to minimize any inconvenience. If your return is due to a mistake on our part or a defective product, we will cover all shipping costs.
- Return Label: We can provide a return shipping label upon request, making the process as smooth as possible.
Here to Help
We’re here to support you every step of the way. If you have any questions or concerns about your order, our friendly customer service team is ready to assist. Please contact us at support@tri-ger.com, and we’ll respond within 24 hours.
At Tri-Ger, we value your trust and aim to exceed your expectations with every purchase. Thank you for choosing us!